Returns & Exchanges
At Yale India, we strive to ensure your home security solutions meet the highest standards, offering a hassle-free 7-day return policy for unused products in their original packaging. If you are not completely satisfied with your purchase, our streamlined exchange process ensures your peace of mind.
Initiate Request
Log into your account or contact our customer support team within 7 days of delivery to request a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the product in its original box with all manuals, hardware, and installation templates included to ensure the item is protected during transit.
Quality Inspection
Once received at our warehouse, our technical team will inspect the product to verify it is in its original, uninstalled condition with no missing parts.
Refund or Exchange
Approved returns will be processed within 5-7 business days, with the refund credited to your original payment method or a replacement unit dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing